Josephine Sclater

Practice Director

True client service can never be automated

Josephine runs the operational aspects of the practice, with a focus on client service, efficiency and great data. She has 25 years of experience in financial and professional services.

Why?

I’m part of team who are all pulling in the same direction, striving to be the best we can be, solving problems together and taking on any challenge. Ashcroft is an agile and exciting place to work where everyone can make a real contribution and no good idea is overlooked.

What

Taking care of the practice so that the team are free to focus on delivering for our clients. Everything from keeping our data pristine to keeping the lights on.  A particular emphasis on getting our new clients on board with minimum hassle and making sure that the on-going client relationships run smoothly.

How

Always looking for ways to improve business operations, leveraging the best of current technological solutions, whilst never forgetting that true client service can never be automated.   Ours is a people business, the right operational framework means we have time to build the relationships that can help us and our clients flourish.